Model of employee engagement & retention

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The Job

Personal Growth

This area deals with how new hires feel about their personal development. It includes the extent to which they learn and develop their potential and the extent to which the organisation supports their growth.

Job Satisfaction

This section measures the amount of intrinsic satisfaction new hires experience actually performing their role in your organisation. This includes how important, interesting and enjoyable they find their work.


This area measures the extent to which new hires felt free to organise their own work and set their own goals and use their initiative and innovation by experimenting with different ways of working
The People


This area concerns how new hires feel about their relationships with their colleagues and team members in terms of dependability, value, level of contribution and wider cooperation.

Vertical Relationship

This area concerns the relationships new hires have with their manager (or supervisor). This includes whether the relationship is founded on mutual respect, and whether the respondents feel they can depend on the support and feedback of their manager.

The Transaction

Salary & Rewards

This area measures how the new hires feel about the salary, benefits and other rewards they receive. It includes whether they perceive the reward systems as fair and appropriate, and how they feel about the link between performance and reward.

Career Progression

This area measures how satisfied new hires are with advancement within the organisation, in terms of promotion and career progression, including perceived opportunity and clarity of career paths.

Loyalty & Trust

This area measures whether the new hires feels the relationship between employees and the organisation are based on loyalty and trust.

The Organisation

Organisational Confidence

This area is about the amount of confidence new hires place in the leadership of your organisation, including perceptions of decision-making by senior management. In addition, it measures how new hires perceive the competence of their co-workers and the future success of your organisation.

Ethical Standards

This section concerns how new hires perceive your organisation’s ethical standards and the extent to which the organisation encourages equal opportunities and diversity and treats employees with fairness and respect.

The Environment


This area concerns the impact of the job on new hires, both physically and emotionally. It includes how stressful the new hires perceive the demands of the job, the extent to which they feel able to cope and the impact on their overall work-life balance.

Working Conditions

This area concerns the physical and procedural conditions of working in your organisation. It measures how comfortable and safe the new hires perceive the workplace, and the quality and reliability of the equipment provided for them to perform their jobs.

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