» First class support on tap

 Whilst our service is part of the "new breed" of web based services it doesn't mean that you should expect anything less than fantastic support at all times. We are committed to ensuring that you are absolutely satisfied with OnBoarder.

To achieve this we always value any feedback that you can provide, even the smallest observation is much appreciated.

"Support" is a very broad term that means many things in the world of technology, so we felt it important to be as clear as possible:

  • Our systems are extremely reliable; we rarely suffer from breaks in service, it might be worth checking with your IT Team or Internet Service Provider if you have any problems accessing our services.

  • Below we have created a range of factsheets/resources that will take you step by step through the system and service, and whilst we do realise most people prefer to dive straight in, please do take a look.

Supporting Factsheets

Communicating the new OnBoarder Service Internally
Some summary information for key stakeholders in your organisation can be found here Document opens in new window [PDF, 150Kb].

Making use of the OnBoarder Individual Reports
This document is designed to aid the interpretation of individual OnBoarder reports, supporting HR or Line Managers explore the engagement and performance levels of new hires. Download here Document opens in new window [PDF, 440Kb]

Enabling Web Access & Successful Email Delivery
If you are thinking of using OnBoarder within your organisation you may need to 'whitelist' us. Download this factsheet Document opens in new window [PDF, 170Kb] for more information.

Using the Candidate Manager
Download the English version of our system user guide here Document opens in new window [PDF, 150Kb].

Need additional information? Please call Customer Services on +44 (0) 333 012 4649

Organisations using our services include:

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